Our team is fully committed to ensuring customer satisfaction and keeping your happiness our top priority. Each product is unique and carefully packaged by our team to ensure quality before being sent to you. However, if for any reason you are not satisfied with our product (s), please contact our customer care team immediately at firstname.lastname@example.org
We accept all cards as well as mobile money. As soon as you place an order online, your card or wallet will be charged. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address or if your order is flagged by our payment processor for any reason, you may be required to further verify your identity in order for us to authorize payment and approve your transaction. If this is required, a customer care team member will contact you after your order has been placed.
RETURNS & EXCHANGES
Returns and Exchanges are only applicable when the damage is caused by us, this means that we do not accept returns due to the nature of our products. All items are considered FINAL SALE.
We do not offer cash refunds on our products but would be glad to offer you store credit within the first 7 days of receipt when a product damage was caused by us.
Returns and Exchanges currently run on a 1-2 week processing time. You are responsible for all shipping charges associated with an exchange/return if the correct item was received. We can not send new product or issue store credits until your order has been received and inspected by a member of our team. When your return/exchange has been processed, you will be notified by email and a store credit will be issued for the amount paid minus the cost of shipping.
We reserve all rights to decide whether the product(s) are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt. Products sent back without approval are not eligible for exchange. If you are exchanging for a product of lesser value, the variance in price will be issued as a store credit.
All orders placed during a sale period are considered final sale and will not be eligible for an exchange or return.
Please submit a request to email@example.com and one of our customer service representatives will respond to your request within 2 business days.
All orders are running on a 1-3 business day processing time and a 3-5 business day processing time during sale periods. Please note that weekends and holidays do not count as business days. Once your order is processed you will receive an email notification that it has been shipped. Once shipped, please allow 1-4 business days to receive your order (U.S. orders), or 3-10 days (international orders) without courier delays. You have up to 24 hours after placing your order to cancel your order. Cancellation requests submitted after 24 hours will not be granted. The 24-hour cancellation courtesy is not applicable during sale and promotion periods.
SOME OF OUR PRODUCTS ARE HANDMADE
In addition to processing, please note that some our products are handmade and mostly orders have to be prepared before processed. We will send you an email notifying you about any delay in processing your order.
ALL PACKAGES REQUIRE A SIGNATURE CONFIRMATION.
Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery as well as unplanned delays. We are unable to make any address updates once your order has begun processing or has already been shipped. Abandoned and refused packages will not be refunded.
All international orders must go through customs. Customs policies and procedures vary per country. It is the responsibility of the customer to pay any customs fees or duties required to receive your package. We will not mark packages as ‘gifts’ on customs forms.
Our shipping estimates are typically accurate but sometimes there are unforeseen delays with the courier companies. While we are not responsible for courier delays, we will assist each customer within reason. If there are any delays with your DHL package, we are unable to file any claims until the package has been in transit for at least 15 business days. For assistance with a delayed package, please contact us at firstname.lastname@example.org
Muqafrik reserves the right discretion to make modifications to products, prices, policies and procedures. Please check this page regularly for changes.
LIMITATION OF LIABILITY
Muqafrik does not accept liability beyond the solutions set forth herein, including any liability for products not being in-stock for, or the provision of services and support. We will not be accountable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Muqafrik is not liable or responsible for any amount of damages above the aggregate amount paid by the customer for the purchase of products under this agreement.
COPYRIGHTS, TRADEMARKS AND CONTENT
The entire content published on this site, including but not limited to overall aesthetic, text, graphics, logos, images, video or code is copyrighted under copyright laws, and is the sole property of www.muqafrik.co. Without obtaining our prior written consent, any use by you or other third parties, including but not limited to the reproduction, modification, redistribution, display or transmission of the content of this site is strictly prohibited/unauthorized and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law.
All trademarks, service marks and trade names of www.muqafrik.co used on the site are trademarks or registered trademarks of Muqafrik. ALL RIGHTS RESERVED.