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SHIPPING

Processing Time

All orders are running on a 3-5 business day processing time. Please note that during all sale periods, orders are processed on a 5-7 business day schedule. Weekends and holidays do not count as business days. Once your order is processed you will receive an email notification that it has been shipped. 

 

Shipping Information

 

DESTINATION SHIPPING METHOD SHIPPING TIME RATE
Within Ghana DHL 2-3 days varies
Rest of Africa DHL 2-4 days varies
Canada DHL 5-7 days varies
USA DHL 5-7 days varies
UK & Europe DHL 5-7 days varies
Rest of the World DHL 3-5 days varies

 

**SHIPPING TIMES ARE ESTIMATES CONSIDERING THERE ARE NO DELAYS WITH THE RESPECTIVE COURIER COMPANY.

If you need to reschedule your delivery after an attempt has been made, or to get additional status updates on your tracking, please contact DHL directly with questions or call +233 30 221 3090 or send us a message at muqafrik19@gmail.com

DHL DOMESTIC ORDERS (2-4 BUSINESS DAYS AFTER PROCESSING TIME)

We primarily use DHL on orders placed within the Africa and charge a varying rate based on the shipping destination on all orders. You have up to 24 hours after placing your order to cancel. Cancellation requests submitted after 24 hours will not be granted. The 24- hour cancellation courtesy is not applicable during sale and promotion periods. Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery due to unplanned delays such as inclement weather, holidays, natural disasters, or courier delays. If your order has already shipped we are unable to make any changes to the shipping address. Abandoned and refused packages will not be refunded. Please note, that packages returned to sender due to inability to sign or retrieve from the post office will result in additional shipping charges. Also note, that it is the responsibility of the buyer to make sure that he or she enters the shipping address correctly.

Please note that all orders placed on holidays will be processed the following business day

DHL INTERNATIONAL ORDERS

CANADA, UK, ASIA, EUROPE AND U.S. TERRITORIES (5-7 BUSINESS DAYS AFTER PROCESSING TIME) 

We use DHL Express on all international shipments and charge a varying rate based on the shipping destination on all orders. Orders shipped outside of the U.S. will be subject to customs fees or duties. These fees are not included in the price of goods you purchase from our website and are not included in the cost associated with shipping and are the sole responsibility of the customer. Your package will be subject to holding and potentially being returned to the sender if fees are not paid for its release. Please consult with your local customs agency for more information prior to ordering. 

Please note that some shipments may experience delays due to the customs clearance process. We encourage our customers to allow ample time for delivery due to unplanned delays such as inclement weather, holidays, natural disasters, slow-to-ship country rates or courier delays. Also note, that it is the responsibility of the buyer to make sure that their shipping address is entered correctly.

Please note that all orders placed on holidays will be processed the following business day